Privacy Policy

What We Gather

When you call about heat pumps, rebates or financing, we may record your name, phone number, the community your home is in, your current heating fuel, your utility companies and any other project details you decide to share.

As you browse, some technical details may be collected automatically, including your browser and device type, the pages you open and a general location based on your IP address.

How We Use It

Information you share is used to answer questions, plan your project, explain rebate and loan steps and return your calls.

Technical details help us see how visitors use the site so we can improve it. We never sell personal information.

Cookies

This site may use cookies or similar technology to count visits and remember simple preferences. Your browser settings let you block or clear them, and the site will keep working.

Sharing Information

With your consent, we may share project details with those needed to complete the work, such as the lender you pick for a HEAT Loan or the program handling your rebate.

We may disclose information if the law requires it or to protect our legal rights. It is never handed to others for their marketing.

Keeping Information Safe

We use reasonable safeguards for the information we keep. Since no storage or transmission method is perfect, we cannot promise complete security.

Your Rights

You can ask us by phone what information we have about you, or ask that it be corrected or deleted. Massachusetts residents retain any further rights granted by state law.

Links to Other Sites

Links to outside websites, such as program or lender pages, are provided for convenience. Those sites follow their own privacy practices.

Children

This website is intended for adults planning work on their homes. We do not knowingly gather information from children under 13.

Policy Changes

This policy may be revised from time to time. The date above shows the current version, and continuing to use the site means you accept any changes.